Privacy Policy – Rei Hirano’s Comfort Emporium

At Rei Hirano’s Comfort Emporium, we value your trust and are committed to protecting your privacy. Your personal information is handled with the same care and respect that we put into every wellness product we offer. We do not sell, rent, or disclose your personal data to unauthorised third parties under any circumstances.

Access to your information is strictly limited to authorised team members who require it to fulfil your orders or provide customer support. Any misuse is prohibited and subject to disciplinary and legal action.


1. Information We Collect

When you shop with Rei Hirano’s Comfort Emporium, we may collect the following information:

  • Your name and contact details (email, phone number, delivery address)
  • Billing information and shipping details
  • Payment details (processed securely by our payment partners — we do not store full credit card numbers)
  • Order history, preferences, and interactions with our store

This information allows us to provide a smooth and personalised shopping experience.


2. How We Use Your Information

Your personal data helps us:

  • Process and deliver your orders efficiently
  • Provide updates about your purchase, shipping, or support inquiries
  • Send you promotions or newsletters (only if you choose to opt in)
  • Enhance our products, services, and website performance
  • Comply with legal, tax, and regulatory requirements

We use your information strictly for improving your experience and fulfilling our services.


3. Data Security

Protecting your information is a top priority. We maintain a secure environment through:

  • SSL (Secure Socket Layer) encryption during checkout and data transmission
  • Secure data storage systems with restricted access
  • Regular security reviews and updates to maintain industry-standard protection
  • Anti-fraud and anti-theft technologies

Your data is safeguarded every step of the way.


4. How Shopify Protects Your Data

Our online store is hosted on Shopify, one of the world’s most secure e‑commerce platforms. Shopify provides:

  • PCI DSS Level 1 certification — the highest level of payment card security
  • Encrypted data handling during transmission and storage
  • Continuous monitoring, security audits, and vulnerability assessments
  • Compliance with international privacy regulations (GDPR, CCPA, APP, etc.)

You can read more about Shopify’s own privacy practices via their official policy page.


5. Your Rights

You are always in control of your personal data. You have the right to:

  • Access the personal information we hold about you
  • Request corrections or updates
  • Opt out of marketing communications at any time
  • Request deletion of your personal information
    (subject to legal, tax, or transactional requirements)

For any privacy-related requests, please contact us at:
📧 hello@rei-hirano.com

6. Changes to This Policy

We may update this Privacy Policy from time to time as our practices evolve or as laws change. Any revisions will be posted on this page along with the updated effective date.